CONNECT with the CityUpdate Account Information
Submit a Request to Update Your Account Information
To transfer water/wastewater service to a new person, please submit a Start Service request rather than requesting a name change.
You can update the following information:
- Name - legal name change or to correct misspelling only
- Mailing/billing address
- Email address
- Phone number
- Property management company
Upload Government-Issued ID
Request by Phone
If you prefer, you can request to update your account information by phone. NOTE: You may experience longer than normal hold times due to staffing shortages.
Monday through Friday
7:30 a.m. to 5 p.m.
Closed on City holidays
Frequently Asked Questions
When your request is completed, you will receive an email confirmation. Please allow up to 10 business days for processing.