Features include viewing bills, making payments (pre- and post-login), establishing autopay, managing paperless/paper billing, and viewing usage history.

Visit MyWaterSD. Click on the ‘Register’ button under “My Account” and enter all the required information. Upon successful submission, an automatically generated email with an activation link will be sent to the email address you provided.

Yes. You can view, edit, and delete saved payment methods and add a credit/debit card or bank account.

MyWaterSD accepts payments for water utility bills with a bank account or credit card (Visa, Mastercard, American Express, and Discover are all accepted).

When a debit or credit card are used for making a payment, the following charge description will appear on your bank/credit card statement:

SMART ENERGY SYSTEMS [DATE] PURCHASE 909-217-3344 CA

Yes. Residential accounts are charged a convenience fee of 1.59% and commercial accounts are charged a 2.25% convenience fee. This fee is charged by a third-party service that processes these payments. The convenience fee charge will appear on your bank statement as follows:

CHECKCARD SEW*COSD 619-515-3500 ON [DATE]

Yes. Note that this only gives them access to login to your MyWaterSD account. If you would like them to have full permissions to make updates or changes to the account or get information from our team members over the phone, they will also need to be added as an official contact on the account as well. To add contacts, update your account information.

Yes. You can select your language preference on the customer portal.

Yes, you can make a one-time payment without logging into your account. You will need to provide your account number and your street number.

The City of San Diego’s general privacy policy applies to MyWaterSD. The information in the optional About My Home Survey is currently saved but not used for unsolicited marketing and is not shared with third parties.

Keeping your information confidential and secure is a top priority. The username and password you create for your account are unique identifiers only accessible to you.

Once your bill generates in our system, you will be able to see the dollar amount owing immediately. Your invoice billing statement will be available online 24 hours later.

Yes. You will be alerted when your bill is due through your notification selection (i.e. paper bill or email). The selection of either a paper bill or an email notification is mandatory to ensure that you will always receive notification of your bill.

Yes.

No.

Once you are logged into the MyWaterSD portal, click on “My Account.” Then select “Profile Information.” You will see your UserID name and a pencil icon on the right. Select the pencil icon to make any changes.

Check your junk or spam folders in your email inbox. If you have submitted your information more than once, make sure you are opening the most recent copy of the email, as older links will expire once a new request is submitted. If you are still unable to log into your MyWaterSD account, please call us at 619-515-3500 and one of our team members can assist you. Office hours are Monday through Friday from 7:30 a.m. to 5 p.m., excluding holidays.

If the email address you provided for your account is correct, please check your spam/junk folders. If the email is not there, please call us at 619-515-3500 and one of our team members can assist you. Office hours are Monday through Friday from 7:30 a.m. to 5 p.m., excluding holidays.

If you attempted to register more than once, only the most recent activation link will work. If that still does not work, please call us at 619-515-3500 and one of our team members can assist you. Office hours are Monday through Friday from 7:30 a.m. to 5 p.m., excluding holidays.

If you have not logged into your account for a year or more, you may need to re-register. Please call us at 619-515-3500 and one of our team members can assist you. Office hours are Monday through Friday from 7:30 a.m. to 5 p.m., excluding holidays.