Public Utilities Customer-Friendly Portal

Performance & Analytics (PandA) is helping lead the design, implementation, and launch of a customer-facing application to automate widely used water service requests for our Public Utilities Department. Residents and water users can now use the new forms to start service, stop service, and request updates to their accounts. Additional phases of this project will offer more forms and an updated customer-friendly portal with streamlined experience in 2025!

January 2024 Storm Recovery Assistance Portal

January 22, 2024, was the fourth wettest day on record in the City of San Diego. The storm was followed by an atmospheric river event that dumped 2-6 more inches of rain (and a tornado warning) across the County of San Diego in February.

In the State of California, all public employees serve as disaster service workers and are charged with protecting the health, safety, and preservation of lives and property during emergencies. Our team helped the City’s Emergency Operations Center with data collection and analysis, survey administration, and the creation of a virtual recovery assistance portal.

The portal, launched in February 2024, included access to information for San Diegans impacted by the severe storms. By the end of March 2024, more than 13,000 portal visitors were connected with resources.

Measure B

In November 2022, San Diego voters passed Measure B. The ballot measure sets the stage for the City of San Diego to start a process to recover the costs of providing waste management services to eligible single-family residential properties and multi-family residential properties with up to four residences on a single lot. PandA is working to launch a web-based portal that residents can use to log in, select their desired level of service, and pay for the service costs tied to the waste management they’ve selected.