Each day, the mission of City of San Diego employees is to serve communities in ways that make San Diego not just a fine city, but a great City. By gathering and understanding employee sentiment, City leadership is primed to support each employee as they interact with residents. Great service delivery begins in the workplace, and without understanding the people who make up our outstanding workforce, we would be unable to achieve any of the other goals laid out in our City Strategic Plan. PandA conducts surveys and research to learn how we can support City employees in meaningful ways:

Employee Sentiment Surveys

The City of San Diego's workforce is our single most valuable asset. As stated in our Strategic Plan, our aim is that:

• The San Diego region benefits from a thriving, skilled, and educated workforce capable of tackling the challenges and opportunities of tomorrow.
• San Diegans benefit from a passionate, engaged City workforce that provides the highest level of customer service and represents the San Diego community.
• City employees enjoy a culture of great leadership, appreciation, and acknowledgment, with opportunities for learning and development.
• The City provides a clear, unified pathway for career growth and development.

To continually improve our workplace, we conduct employee satisfaction surveys at a regular cadence, throughout an employee's tenure, to measure employee engagement and overall satisfaction. The results help the Mayor and City leadership assess employees’ perceptions about job satisfaction, growth and recognition, management, teamwork, resources and communication, and work environment.

Workforce Reports

• 2022 Workforce Report Executive Summary
• 2022 Workforce Report
• FY2021 Workforce Report