CONNECT with the CityStop Water/Wastewater Service
Submit a Request to Stop Service
This request includes starting your water/wastewater service at a new address, if needed. Before you start your request, please have the following information ready:
- Name of the primary account holder.
- Account number (if known).
- Service address.
- Phone number.
- Email address.
- Date to stop service.
- Forwarding address for the final bill and/or other account correspondence.
Please note it can take up to seven business days to process your request to stop your water/wastewater service. We apologize for any delay and look forward to completing your request.
Request by Phone
If you prefer, you can request to stop service by phone. NOTE: You may experience longer than normal hold times due to staffing shortages.
Monday through Friday
7:30 a.m. to 5 p.m.
Excludes City holidays
Frequently Asked Questions
Due to staffing limitations, we cannot. Your final read will be estimated based on the history of water consumption at the property.
Will I be responsible for water used at the property after I close my account?
No. Once you close your account, you will no longer be responsible for water consumed at the property.
How soon can I submit my request to close my account?
You can request to close your account up to 30 days in advance of your move-out date.
Submit a request to stop your service. Alternatively, you can call the Customer Support Division at 619-515-3500 and a team member will assist you. Office hours are Monday through Friday from 7:30 a.m. to 5 p.m., excluding holidays.