The City of San Diego Public Utilities Department billing system is programmed to hold bills that reflect unusual water usage. This can be caused by 1) a misread of your water meter; 2) your water meter registered unusually low or zero usage; or 3) your water meter registered unusually high usage. A change in usage may be the result of changes at the property, including changes in household size, irrigation modifications, or vacancy of the property. When this occurs, the billing process stops, and a team member reviews your account to ensure you are provided with an accurate bill. Once the account has been reviewed, the bill(s) will be sent.

Yes. You can write a check payable to “City Treasurer” and mail it to: City of San Diego Public Utilities Department, P.O. Box 129020, San Diego, CA 92112-9020. Your payment will be applied to your account as a credit against any balance due once your bill(s) are issued. Please be sure to write your account number on the memo line of your check. Additionally, you can make a payment online or visit a payment center location (see "Pay in Person" section above).

If you have not received your bill(s), there is no action needed on your part. The City of San Diego Public Utilities Department is not shutting off water for non-payment, nor will you be charged any interest or late fees. Once a review of your account has been completed, your bill(s) will be sent.

You can request an installment plan for your account so you can pay off your balance over time with no penalty or interest charged. A team member will review your request and will let you know when your request has been completed.

If there was a water leak on your property when your bill(s) were held, you can contact the City of San Diego Public Utilities Department Customer Support Division at 619-515-3500 and request an adjustment. Office hours are Monday through Friday from 7:30 a.m. to 5 p.m., excluding holidays.

Yes. See the "Pay in Person" section above.

Once your bill generates, you will be able to see the dollar amount owing immediately. Your billing statement will be available online 24 hours later.

Please visit the How to Read Your Bill page.

Refunds typically take 7-10 business days to process.

On occasion, staff are not able to get a meter read for a variety of reasons including not having access to the meter. When this happens, the usage for your bill is estimated based on prior usage. If you can access your meter, take a photo of your current meter read and upload the photo for review. A team member will review your bill based on your current meter read and reach out to discuss their findings.

No. The service address is where the water/wastewater meter is located.