CONNECT with the CityBill Payment Timeline
The City of San Diego Public Utilities Department's bill payment schedule is in line with industry standards.
The bill due date is 15 days after the bill is sent. The shut-off date is 45 to 51 days after the bill is sent.
Timeline
| Bill dated and sent | Day 1 |
| Bill due | Day 15 |
| Reminder notice sent | Day 25 |
| Final shut-off notice sent | Day 38 |
| Notice sent to tenants in multiple living units | Day 38 |
| Shut-off ordered | Days 45-51 |
| Close account; refer to Treasurer's Office | Day 75 |
If you would like more information about the bill payment schedule, please contact the Public Utilities Department at 619-515-3500 or customercare@sandiego.gov.