There are over 100 staff within the Transportation Department that are dedicated to maintaining and improving the City’s pavement condition, comprised of nine in-house teams that perform pothole repair, mill and pave, trench restoration, and planning, design, and construction oversight of paving projects. The Transportation Department is the lead department within the City for planning and implementing pavement management projects, but the Department coordinates closely with other City Department's including Engineering & Capital Projects, Sustainability and Mobility, Stormwater, Public Utilities, and Development Services Departments to provide a functional and viable transportation network throughout the City.

More information on how the City manages pavement can be found in the Executive Summary of the PMP report.

Full image description: The Transportation Department is responsible for a multitude of transportation related services and requires coordination with various departments. This figure shows the relationship between the Transportation Department and the Stormwater, Public Utilities, Engineering and Capital Projects, Sustainability and Mobility, and Development Services Departments. Transportation is responsible for planning, operations, and maintenance of all within the right of way. Stormwater is responsible for planning, operation, and maintenance of stormwater systems. Public Utilities is responsible for planning, operation, and maintenance of water, sewer, and utilities. Engineering and Capital Projects is responsible for design and construction of large capital projects. Sustainability and Mobility is responsible for master planning of sidewalks, crosswalks, and bike lanes. Development Services is responsible for permitting for streets, sidewalks, crosswalks, and bike lanes.​

The Pavement Condition Index (PCI) is the most widely used method for assessing and reporting street pavement conditions. The PCI scoring scale ranges from zero (worst) to 100 (best) and provides a common language for pavement practitioners to describe and communicate pavement conditions. PCI scores are used to help the City choose the appropriate maintenance and repair treatment types for each street. ​

In 2023 the City conducted a pavement condition assessment and determined the average street network PCI is 63, which is within the Fair category. This is a decrease since the 2016 assessment, which determined the PCI was 71. Moving forward, it is the City's goal to be at a PCI of 70 or above. The Pavement Management Plan provides a strategy to meet this goal.

More information on the City's PCI can be found in Chapter 2 of the PMP report.

Full image description: The City uses a Pavement Condition Index (PCI) scale to score pavement conditions. Figure X shows two photo examples of a street with a PCI of 63 which falls within the Fair category of the scale. Additionally, the scale shows the average City street network PCI was 72 in 2016 while it was 63 in 2023.

To address signs of distress and extend the pavement's lifespan, a systematic approach to street maintenance is crucial. The specific treatment to apply to a given street segment depends on the PCI (Figure C). As a street's PCI deteriorates, more expensive treatments are required to improve the pavement condition, emphasizing the need maintain an average network PCI of 70 or greater and reduce the costs to improve the network. The City uses a variety of treatment types on the street network, ranging from proactive management of minor cracks and damage through crack seals and surface seals, to more expensive rehabilitation treatments such as asphalt overlay, through complete reconstruction, which is the most expensive treatment.

​For more information about maintenance and rehabilitation activities that are performed by in-house Department crews and contractors, please see the PMP report.

There are several pavement repair and rehabilitation types that the Transportation Department uses including crack seal, slurry seal, cape seal, pothole repair, asphalt overlay, and reconstruction. Treatment costs increase according to the severity of street damage. Repair types such as crack seal are typically used to repair small cracks for streets that fall within the Good or Satisfactory categories while reconstruction is required for streets that fall within the Serious and Failed categories.