CONNECT with the CityStorm Water Services Frequently Asked Questions
On this page:
Drain Structures
Where do I go to get maps of the drainage system on my property?
Maps can be obtained at the City's Development Services Department. They can be reached at 619-446-5200.
Who maintains the channel behind my property?
If the channel is in a drainage easement then the Transportation & Storm Water Department would maintain it. If not, the property owner is responsible for maintenance.
I have a drain pipe on my property. Who cleans it?
If the drain is in a drainage easement, the Transportation & Storm Water Department will clean it.
How do I find out if the drain pipe on my property is in a drainage easement?
Contact the Development Services Department at 619-446-5200 to obtain maps and records.
Who do I call to request that the system be upgraded?
Call the Think Blue hotline at 619-235-1000 or submit a Service Request.
How often does the city clean the drains in my neighborhood?
Our goal is to inspect and clean drains every 24 months. Contact us at 619-527-7500 for specifics or use the Service Request application to notify us.
What do I do if water is seeping from underground onto my property?
Call the Think Blue hotline at 619-235-1000. Most seepage is from natural run-off and the property owner is responsible for controlling it.
What do I do if I see someone dumping things into the drain?
Contact the Think Blue Hotline at 619-235-1000.
City standard requires no obstructions be placed on drainage structures. Curb inlets must be greater than eight inches in height before bars can be requested.
How do I find out what capital improvement drainage projects are currently being completed?
Visit the Capital Improvements Program webpage.
How do I get copies of City Standards on drainage structures?
Visit the Capital Improvements Program webpage.
Who do I call if I see graffiti in a channel?
Contact the Graffiti Hotline at 619-525-8522.
How do I find out if the channel is in a drainage easement?
Contact the Development Services Department at 619-446-5200.
Where do I get information on storm water regulations?
Contact 858-541-4300 or the Think Blue Hotline at 619-235-1000.
Fences
How do I get a fence repaired?
If the fence is in the street right-of-way or in a drainage easement, contact 619-527-7500 or submit a Service Request.
Contact the Building & Land Use Enforcement Division at 619-236-5500.
Street Sweeping
Call our Sweeping Information Line at 619-527-3482 or you can find your sweeping day at the Street Sweeping Schedules link.
What should I do on street sweeping day?
The City depends on residents voluntarily moving vehicles off the street on street sweeping day so the street can be swept most efficiently. Do not place anything in the gutter as large items or piles can clog the sweeper.
Why wasn't my street swept today?
Street sweeping does not occur on City holidays, equipment malfunctions, rain or other types of inclement weather. If your sweeping day falls on a holiday we will make every effort to sweep the missed route at the end of the month, otherwise we will sweep on the next scheduled sweep day. Contact our Sweeping Information Line at 619-527-3482 for up to date information on routes.
How do I get information on a citation I received?
Follow the instructions on the back of the citation or call Parking Administration Program at 866-470-1308.
How do I request no parking street sweeping signs be installed on my street?
Contact our Sweeping Information Line at 619-527-3482.