CONNECT with the CityReport a Meter Misread
While the Public Utilities Department has a high meter reading accuracy rate, errors can occur. If your water/wastewater bill is unusually high, you can confirm your usage by submitting a photo of your current water meter read, so it can be compared to the read on your most recent water/wastewater bill.
Submit your Meter Read
If you know how to read your meter and can safely access it, you can take a photo and submit it to us.
Submit a Request for a Meter Read
If you cannot safely access your meter, you can request a visit from a Field Representative to read your meter. You will need to provide the following information:
- Account number
- Service address
- Account holder name
- Phone number
- Email address
Request by Phone
If you prefer, you can request a meter read by phone. NOTE: You may experience longer than normal hold times due to staffing shortages.
Monday through Friday
7:30 a.m. to 5 p.m.
Closed on City holidays
Frequently Asked Questions
My meter was misread on my last billing statement. How can I make sure this does not happen again?
The City of San Diego Public Utilities Department has a 99% accuracy rate when it comes to entering meter reads. Unfortunately, misreads can occur. If you believe your meter was misread, you can submit a request to confirm your meter read. Alternatively, you can call the Customer Support Division at 619-515-3500 and a team member will assist you. Office hours are Monday through Friday from 7:30 a.m. to 5 p.m., excluding holidays.
Due to staffing schedules we are unable to make appointments, however, a Field Representative will leave a door hanger at your home with information on the new read.
Yes. You can submit your request online. Alternatively, you can call the Customer Support Division at 619-515-3500 and a team member will assist you. Office hours are Monday through Friday from 7:30 a.m. to 5 p.m., excluding holidays.