Hey there! Thanks for using Get It Done. We want to be upfront and let you know that, right now, many services are taking longer than we'd like.

Why? We receive more than 1,000 reports a day. The large volume of reports and complexity of repairs require a high level of resources. With resource constraints, safety and severity of an issue will drive our prioritization for resolving reports.

What can I expect? We'll share an expected resolution time when you report an issue. To see more response times, visit www.sandiego.gov/GIDresponsetime

We appreciate your help reporting. Your reports are important and let us know where issues exist. This demand will help inform future resource and budget needs.