CONNECT with the CityRequest a Payment Plan
If you need help paying your water and wastewater bill, you can request a payment plan to spread out your outstanding balance over time. With a payment plan, your outstanding balance is divided into fixed monthly payments. These monthly payments are due on the same date as your regular bill and will appear as “Deferred Due” on future bills.
Payment Plan Options:
- Monthly billing accounts: The plan runs for 36 months (36 billing periods).
- Bi-monthly billing accounts: The plan runs for 36 months (18 billing periods).
- All plans: May not exceed 36 months total.
If you close your account, any unpaid balance on your payment plan will be due immediately—unless you open a new account at another location served by the City of San Diego Public Utilities Department. In that case, your remaining balance can be transferred, and you’ll have the option to set up a new payment plan.
Submit a Request for a Payment Plan
Please be prepared to provide:
- Account number
- Account holder name
- Service address
- Phone number
- Email address
Request by Phone
If you prefer, you can request a payment plan by phone.
Monday through Friday
7:30 a.m. to 5 p.m.
Closed on City holidays
Frequently Asked Questions
How long can I be on a payment plan?
Your outstanding balance may be spread across equal payments for a maximum of 36 months. If you are billed monthly, this will be 36 billing periods and payments. If you are billed bimonthly, this will be 18 billing periods and payments.
Monthly billing accounts: The plan runs for 36 months (36 billing periods).
Bi-monthly billing accounts: The plan runs for 36 months (18 billing periods).
All plans: May not exceed 36 months total.
How does the payment plan work?
A payment plan allows you to pay off your outstanding balance over time. Once approved, a fixed monthly payment is added to your regular water and sewer bill. Both the payment plan amount and any current charges are due on the same billing due date. Each bill will show any current water and sewer charges as well as the agreed-upon payment plan amount. The payment plan amount will be labeled “Deferred Due."
When will my payment plan start?
Once you receive confirmation that your request has been completed, the payment plan amount (“Deferred Due”) will appear on your next bill. Both the current charges and the “Deferred Due” amount must be paid.
Can I cancel my payment plan if I want to pay off the balance?
Yes. You may cancel your payment plan at any time.
What if I am unable to pay both the current charges due and the payment plan amount on my bill?
Both the current charges and the payment plan amount will be added to your next bill as “Past Due."
If you are closing your account and moving to another address serviced by the City of San Diego Public Utilities Department, your payment plan balance will be transferred to your new account. If you are moving (or closing your account for another reason) and not opening a new account at an address serviced by the City of San Diego Public Utilities Department, the remaining payment plan amount will be included on your final billing statement and will be due in full.
Can I have autopay set up for my payment plan?
Yes! Please contact us at our Customer Engagement Center by calling 619-515-3500 Monday through Friday between 7:30 a.m. and 5 p.m. We’ll be glad to help set up autopay for you.
For my payment plan, can I choose to pay what I can afford instead of a specific amount?
Yes, however your payment plan payments cannot be less than $50 if you receive your bills bi-monthly and $25 if you receive your bills monthly.