Customer Services Portal

Parking restrictions are necessary to properly manage and maximize public benefit from the City's on-street parking resources. Safety is the primary goal of all parking restrictions. Restrictions also support the diverse needs of the City's on-street parking users and stakeholders. Parking citations/tickets are issued to improve compliance with these restrictions.

A customer service portal is available that provides the current status of parking citations and alerts users when new citations have been issued to a license plate. The information available comes directly from our parking citation database in real-time to ensure accuracy. With this website, you can view the current amount due, appeal or pay a citation (if timely), check the status of your appeal, and view any associated photos that may have been taken at the time of issuance.

Your parking citation number is required to pay a parking citation. If you do not have the citation number, provide the license plate number and state for the vehicle cited.

Go to the Customer Services Portal

Failure to Pay

Parking citations that remain unpaid will result in a lien against the vehicle registration, which will include additional fees and penalties. The amount due may also be forwarded to the Delinquent Accounts Program for collection.

NOTE: If your citation is delinquent, you may owe additional penalties and interest that are not included in the amount due. For more information, contact the City Treasurer's Delinquent Accounts Program.

Low-Income Payment Plan Options

Payment plans are available to customers who qualify as low-income. For more information and requirements, please see our factsheet.

Stolen Vehicle

If your vehicle was stolen prior to the issuance of the citation and recovered after or never recovered, you should:

1. Provide a copy of the stolen vehicle report;
2. Provide a copy of the vehicle recovery report;
3. If the vehicle was never recovered, provide a document from your insurance company indicating the loss.

These documents can be submitted by mail; please indicate the citation number, plate number, name and telephone number.

Sold Vehicle

If your vehicle was sold prior to when the citation was issued, you should:

1. Complete the affidavit of non-liability provided on the back of the Notice of Parking Violation;
2. Mail the affidavit of non-liability along with the proof of sale to:
   Parking Administration/Sold Vehicle
   P.O. Box 129038
   San Diego, CA 92112-9038

Rental or Leasing Company Process and Responsibilities

If your vehicle was rented or leased when the citation was issued, you should:

1. Provide the name, address, and telephone number of the rentee/lessee and
2. Mail a copy of the rental contract or lease agreement indicating the contract start and ending date/time that includes the citation issuance date/time to:
   Parking Administration/Rental or Leasing
   P.O. Box 129038
   San Diego, CA 92112-9038

For questions or concerns, see the Frequently Asked Questions, call 866-470-1308 (toll free).